Bullying Has No Place in a Healthy Workplace

You may have read that Uber founder and CEO Travis Kalanick announced his resignation recently. This followed months of chaos and revelations of a bullying and toxic corporate culture at Uber. Corporate culture can have a major effect on people so there is a real need for organisations and managers to focus on promoting two very important qualities – they are dignity and respect for everyone while at work.

It stands to reason that the health of any corporate culture can affect productivity. If the culture is toxic, it can be hugely detrimental to those caught up in it. When an organisation has robust procedures and zero tolerance policies against bullying in place, this will go a long way towards deterring bullies. When there are signs of stress levers such as intimidation and harassment at work, management should deal effectively with them. Having said that, it’s often difficult to identify the early signs and symptoms of bullying.

To understand this better, we need to ask ourselves –
• How does bullying behaviour manifest itself in the workplace?
• Why does one person regard a particular behaviour as bullying, while someone else sees it as tolerable, simply indicating a dominant attitude (even if such an attitude may be unwelcome)?

 

Bullying behaviour can be overt or covert

Bullying behaviour relies on a wide range of tactics – overt and covert. Disparaging remarks or criticism made by colleagues or managers can have harmful effects on an individual at the receiving end. This individual then feels their professional competence is being called into question – and it’s undermining their work.

Overt tactics can include public rebuke for alleged errors made by an individual in their work. Covert tactics can take the form of circulating rumours or gossip appearing to question an individual’s ability. These tactics can also be expressed as inaction.

For example, failing to acknowledge or approve work that’s been done well. Or omitting to ask for someone’s opinion, when that someone is clearly best qualified to comment.

You can recognise bullies, because typically they –
• Make unreasonable demands on their chosen target
• Shout at victims publicly, as a deliberate tactic to disempower them
• Give instructions which they then change for no apparent reason
• Allocate tasks which they know are beyond an individual’s ability
• Block promotion by refusing to give fair appraisals
• Fail to endorse pay increases or bonus awards, though fully earned
• Exclude an individual from discussions germane to their work responsibilities
You may well have observed some of these behaviours happening in work situations yourself – sadly, they’re not that uncommon.

How does bullying affect people?

People who are bullied at work often feel they’ve lost control, and they’re no longer able to carry out their duties efficiently. They try to regain the semblance of normality – but frequently this is unsuccessful. After a while, people who’ve been bullied may become tense, anxious, prone to emotional outbursts, and behave un-cooperatively. Worse still, the stress that bullying causes often leads to minor illnesses, such as headaches, irritable bowel syndrome, and fatigue. When people experience stress over time, this can result in more serious health problems – for example, very unpleasant conditions such as ‘burnout’.

When they’re being subjected to bullying, people are often reluctant to discuss their experience for fear of reprisal or further intimidation. Talking about it may be seen as a ‘black mark’ against them that could damage their career progression. Most victims of bullying have two main aims – they want to keep their job and they want the situation to return to normal.

What actions can an organisation take to prevent bullying?

• Introduce policies to counteract bullying and harassment
• Train HR people to recognise the signs and symptoms of bullying
• Carry out stress and culture audits to identify ‘hot spots’
• Focus on developing soft skills
• Mediate between ‘victim’ and ‘perpetrator’
• Ask a question such as ‘Have you ever experienced bullying in this organisation?’ during exit interviews

What you should remember

• Bullying behaviour is always unacceptable
• Your people may need to be taught how to confront bullies
• Anti-bullying policies should complement your organisational culture

With over 25 years of providing training, mediation and consultancy in the field of workplace bullying, contact us if we can help in any way: info@carolespiersgroup.co.uk

 

 

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Motivational Speaker Carole Spiers says … The Outsider as Mediator

As well as credibility, trustworthiness and communication skills, a mediator must enjoy outsider status  –  the sheer fact of being a neutral observer brings a new dimension to workplace conflicts.

I once had to perform some shuttle-diplomacy in a big electronics factory, where there was a dreadful atmosphere that hit you the moment you walked in. All I had to do was repeat word-for-word the terms of one particular deal that had been rejected outright when spoken by the original negotiator.

When spoken by a total stranger  –  me  –  it was listened-to properly for the first time, and promptly accepted, subject to a tiny face-saving condition.

This reminds you of the irrational nature of workplace dialogue, and the value of mediation as a lubricant which can bring the perception of a grievance back into proportion.

You really do need the non-judgmental outsider who is not going to apportion blame and who will remain neurtal and objective.

Want to book Motivational Speaker Carole in person … ?

Phone: +44 (0) 20 8954 1593
or email info@carolespiersgroup.co.uk

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Motivational Speaker Carole Spiers says … Bullying from below

Bullying is commonly identified with the abuse of physical or hierarchical power.

Yet there is also bullying from below, and its effects can be just as harmful. Subordinates often demonstrate just how easy it is to make a manager’s job impossible. 

A young warehouse supervisor once told me he’d been driven to despair by a couple of bullies-from-below who would perform each task only to the minimum standard required  –  which, of course, was within their legal rights. It took eight months before he was allowed to have one of them transferred to another department. The remaining one got bored with playing the game on his own, so the matter resolved itself.
I told him that a specialist bullying counsellor might have solved his problem a bit quicker than that. External support like this may be necessary at times, and it is not a sign of weakness to request it.

Want to book Motivational Speaker Carole in person..?
Phone +44 (0) 20 8954 1593 or email info@carolespiersgroup.co.uk

Visit our website: www.carolespiersgroup.co.uk

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