"The Communication Toolkit for Trainers"

'What To Say When You Don't Know What To Say!'

Your One-Stop Skills Training Resource for Immediate Download

• Are you a Manager who is sometimes lost for words?
• Are there times when you actually say the wrong thing and make a difficult situation worse?
• As an HR professional, do you know what to say in a crisis situation?
• Do you need to stage a communication skills training programme but have no time to prepare?

If you have answered 'yes' to any of these questions, then this one stop training resource is just right for you.

Written by Carole Spiers, Author of Tolley's 'Managing Stress in the Workplace', World Authority on Corporate Stress, Motivational Speaker and trainer to blue-chip corporations. As a Professional Counsellor, this valuable training resource draws on Carole’s 20 years of workplace counselling and business management experience distilling it into a key communication skills workbook for managers and HR professionals.

Your One-stop Professional Training Resource – ready to download and use today!

• Powerpoint slides for presentation
• Workbook for copying (in any number)

Just download the slides onto your computer (they're in generic format, easily tailored for any industry.) Copy part or all of the workbook. Distribute as you wish.

Broaden and Deepen Your Awareness of Effective Communication skills with our user-friendly Training Materials:

This downloadable training resources sets out clear guidance designed to help you raise your effectiveness as a communicator and appreciate the do's and don'ts of business communication allowing you to gain a valuable insight into:

The shapes of conversation

»  Salutations - crucial opening words that set the tone
»  Questions - triggers that speed-up or slow-down dialogue
»  Silences - pauses that reveal as much as they conceal

Interpreting body language

»  Hands behind back - nervous, reining-in aggression
»  Open palm - indicating an open mind, inviting confidences
»  Head erect - 'I'm attending, now what can I do for you?'

Listening is an art that needs to be learnt and practiced. Your listening skills can be used for appraisal interviews, return to work interviews, mediation sessions, performance reviews and in everyday conversations.

Even though we were taught to listen and talk - we may not have been taught to listen and talk effectively!

REMEMBER!

Poor communication skills can reduce personal performance and team productivity!

Use these tools to help you motivate and inspire your team.