Crucial Dialogue at Critical Moments

Content Summary

There are times when the right words can make the whole difference to the outcome of an emergency - just as the wrong words may turn a bad situation worse. And as an HR professional, you may dread the thought of dealing with a crisis - but you're the one who must take the verbal initiative.

• The Credit Crunch is causing urgent changes and you may need to make some of your team redundant immediately.
• An employee killed by a car on their way into work - you have to break the news to husband or wife.
• A violent incident on the shop floor - you need to confront and disarm the attacker at once.
• A colleague has attempted suicide over the weekend - you need to help them re-orient into normal working mode.
• A terrorism alert - you must prevent whole departments from disintegrating in panic.

... how to frame the right announcements, the right questions, the right answers, to manage individuals and teams affected by emergencies at work.

From The Post Trauma Consultant Who's Been There ...

These skills have been tested in the field by Carole Spiers in person - through twenty years of post trauma counselling and debriefing for groups ranging from blue-chip corporate directors to humanitarian aid workers in war zones across the world.

P.S This is also available as a keynote speech, which Carole is due to present this year both in the UK and in the UAE.