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Essential Communication Secrets!

Your Free Communication Skills ebook for Immediate Download Now!

  • Are you a Manager who is sometimes lost for words?
  • Are there times when you actually say the wrong thing and make a difficult situation worse?
  • As an HR professional, do you know what to say in a crisis situation?
If you have answered 'yes' to any of these questions, then this Free Communication Skills ebook is just right for you.

Written by Carole Spiers, Author of Tolley's 'Managing Stress in the Workplace', World Authority on Corporate Stress, Motivational Speaker and trainer to blue-chip corporations. As a Professional Counsellor, this valuable Free Communication Skills Ebook draws on Carole’s 20 years of workplace counselling and business management experience distilling it into a key communication skills workbook for managers and HR professionals.

Broaden and Deepen Your Awareness of Effective Communication Skills :

This downloadable Free Ebook sets out clear guidance designed to help you raise your effectiveness as a communicator and appreciate the do's and don'ts of business communication allowing you to gain a valuable insight into:

Listing

The shapes of conversation

»  Salutations - crucial opening words that set the tone
»  Questions - triggers that speed-up or slow-down dialogue
»  Silences - pauses that reveal as much as they conceal

Interpreting body language

»  Hands behind back - nervous, reining-in aggression
»  Open palm - indicating an open mind, inviting confidences
»  Head erect - 'I'm attending, now what can I do for you?'
Listening is an art that needs to be learnt and practiced. Your listening skills can be used for appraisal interviews, return to work interviews, mediation sessions, performance reviews and in everyday conversations.

Even though we were taught to listen and talk - we may not have been taught to listen and talk effectively!

REMEMBER!

Poor communication skills can reduce personal performance and team productivity!

Use these tools to help you motivate and inspire your team.

Communication Skills Ebook

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