The Communication Skills ebook

'What To Say When You Don't Know What To Say!'

Your FREE ebook for Immediate Download

• Are you a Manager who is sometimes lost for words?
• Are there times when you actually say the wrong thing and make a difficult situation worse?
• As an HR professional, do you know what to say in a crisis situation?

Written by Carole Spiers, Author of Tolley's 'Managing Stress in the Workplace', World Authority on Corporate Stress, Motivational Speaker and trainer to blue-chip corporations. As a Professional Counsellor, this valuable Free Communication Skills Ebook draws on Carole’s 20 years of workplace counselling and business management experience distilling it into a key communication skills workbook for managers and HR professionals.

Read What is Being Said About the Communications Skills Ebook

This downloadable Free Ebook sets out clear guidance designed to help you raise your effectiveness as a communicator and appreciate the do's and don'ts of business communication allowing you to gain a valuable insight into:

The shapes of conversation

»  Salutations - crucial opening words that set the tone
»  Questions - triggers that speed-up or slow-down dialogue
»  Silences - pauses that reveal as much as they conceal

Interpreting body language

»  Hands behind back - nervous, reining-in aggression
»  Open palm - indicating an open mind, inviting confidences
»  Head erect - 'I'm attending, now what can I do for you?'

Even though we were taught to listen and talk - we may not have been taught to listen and talk effectively!

REMEMBER!

Poor communication skills can reduce personal performance and team productivity!

Use these tools to help you motivate and inspire your team.