Most Dialogue Is A Tangled Mass Of Codes.

Now leading International Authority on Corporate Stress, Carole Spiers provides you with a unique trainer-toolkit about effective listening skills and effective listening.

Equally instructive for HR departments or professional trainers interested in communication skills. Or for anyone who may have to take on the role of mediator, coach or facilitator.

Unique 3-part Professional Trainer Toolkit

• Powerpoint slides for presentation
• Workbook for copying in any number
• Take away pocket manual for delegates

This pack will sharpen and strengthen your communication skills for today's busy workplace.

Your One-Stop Training Pack - Ready For use Today!

'What To Say When You Don't Know What To Say!'

New toolkit by Carole Spiers, International Stress Counsellor, Mediator and Coach.

Communication skills impact deeply on every part of your everyday business, from marketing and selling to addressing conferences or writing appraisals. They can also help to defuse crises, whether a sharp dispute or a slow build-up of stress. When a single word may sometimes make all the difference to a situation, the power of articulacy is clearly a crucial management asset.

Yet under any analysis, most dialogue turns out to be largely illogical and disorganised - no less so in the outwardly efficient surroundings of the boardroom or shopfloor.

Clearly the manager who can interpret conversational codes is at a distinct advantage in being able to comprehend and control business dialogue, as well as building rapport with team-members.

The shapes of conversation

• Salutations - crucial opening words that set the tone
• Questions - triggers that speed-up or slow-down dialogue
• Silences - pauses that reveal as much as they conceal

Good and bad listening

• On-off listening - because we hear faster than we speak
• Parrotting - giving a false impression of understanding
• Active listening - guiding with minimal interventions

Interpreting body language

• Hands behind back - nervous, reining-in aggression
• Open palm - indicating an open mind, inviting confidences
• Head erect - 'I'm attending, now what can I do for you?'

You need to raise your effectiveness as a communicator and acquiring the skills of do's and don'ts of business communication is not easy. This is why Carole Spiers has distilled her twenty years of counselling experience into an essential workbook for communicators in business to help you along your way.

We frequently do not get the most out of conversations ... how many times do we wish that the words we have just said could be put back in our mouths. How often do we wish we had taken a shovel with us when we have said something in order to get out of that proverbial hole!

You are not alone ... listening is an art that needs to be learnt and practiced. Your listening skills can be used for appraisal interviews, return to work interviews, mediation sessions, performance reviews and in everyday conversations.

Even though we were taught to listen and talk - we may not have been taught to listen and talk effectively!

To your communications success ...

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