Pressure-proofing Your Organisation Train the Trainer Toolkit with Delegate Workbook and Powerpoint Slides
Click HERE
Crucial Dialogueat Critical Moments
A 90-minute powerful, interactive workshop on verbal interventions for HR staff in a crisis
Click HERE
Sign up for your 
Book Carole "Carole holds the attention of an audience at 100% plus with her energetic and professional style"
Sheila Pantry OBE
Motivational Speaker Carole Spiers Explains Why Impartiality Is Crucial
In Achieving Compromise And Re-Starting Dialogue
Workplace stress often leads to strikes or other disputes where colleagues refuse to work together or even speak to each other. At these times, mediation is an important first step to re-starting talks and avoiding costly arbitration. In your choice of mediator, the chief qualification is outsider status - the simple fact of not being identified with either side. A neutral observer and listener enjoys two main advantages.
Improved Dialogue, Possibly Good Rapport Too
On the rational side, they can ask the aggrieved party to explain the situation clearly and logically from its beginnings, and not fall back on “Usual trouble when Mike gets started” or “You know what Jane’s like.” This insistence on proper boardroom-style dialogue may lead to a clearer view of the problem, in which you may both see down to its roots for the first time.
On the irrational side - which tends to bulk-up bigger as the dispute drags on - the mediator’s neutrality may encourage rapport and revelations in confidence which can bring the perception of a grievance back into proportion.
The Outsider As Mediator - Summary
- A neutral mediator may save you from expensive arbitration
- It encourages a clear review of the dispute from scratch
- The outsider may build rapport when an insider can’t
Another key insight from Carole Spiers, International Leading Authority on Corporate Stress,
Motivational Speaker and BBC Broadcaster.
