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Motivational Speaker Carole Spiers
on dialogue that considers the other person
Whenever your communication skills are put to the test, you soon realise that there are two kinds of dialogue in this world: the kind that considers the other person, and the kind that doesn't bother.
This is commonly seen when a computer serviceman tries to explain a technicality to the average laptop user. Unless trained otherwise, they will tend to use terminology that makes perfect sense to themselves, but means virtually nothing to the confused computer user. But it is a fact that if they are able to explain the technicalities clearly and understandably, then they have got themselves one very loyal customer indeed.
In the case of computer technicians, this skill would probably be acquired informally through experience in dealing with non-technical users. But there are many professions where the issue is important enough to warrant formal training in Neuro-linguistic Programming, or NLP.
Training in the Obvious
This difficult-sounding title actually incorporates quite simple observational techniques, grouped into particular areas. Perhaps the most obvious is body-language, in which a person's whole outlook, mood, attitude and immediate intentions can be logged by someone trained in NLP methodolgy. This one also works the other way around - asserting a particular body-language of your own, to drive home a point, or to establish rapport with an interviewee.
Explore further, and you enter a fascinating kingdom of conversational theories, non-verbal promptings, hidden codes, eye-movements etc. that is extensively utilised by everyone from barristers and therapists to salesmen and college lecturers, who have had NLP training.
In fact, the so-called intuitive 'hunch' often comes down to somebody observing elements of NLP without realizing it.
Neuro-Lingustic Programming - Summary
- Good dialogue must consider what is in the other person's mind
- NLP enhances interpretation skills
- NLP is essential training for many communication-heavy professions
Another key insight from Carole Spiers, International Leading Authority on Corporate Stress,
Motivational Speaker and BBC Broadcaster.
