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Book Carole "Your innovative programme on Organisational Change for our Top Team was really an eye-opener, and an ignition to what I call a mindset change process." Hayyan Al Habib, Director, Al Habib Group (Oman)
Motivational Speaker Carole Spiers
explains why Change Management deserves formal study
Any prospect of organisational change - a merger, a takeover, a relocation - tends to provoke fear and resentment out of proportion to the disruption that eventually happens. So management needs to recognise organisational change as a specific subject, worthy of formal tuition.
You might think reactions to forthcoming change would vary according to seniority - those at the top viewing it favourably, those at the bottom viewing it with mistrust, and those in-between tending to see a mix of benefits and drawbacks in the new arrangements.
Yet it seems that the responses have less to do with status, and more to do with human types.
Two very different responses
At one end, there are those who instinctively resist change, dismissing anything new as 'unnatural'. This is just a lazy longing for some well-ordered world where nothing needs to be altered. (There is no such world.)
At the other end are those who actively embrace change, eagerly exploring new systems and cultures. Many of these are innovators and risk-takers by nature - the type that tends to gravitate upwards, whatever their origins, the type without whom there would be no business in the first place.
It is these people who will be your allies in influencing the doubters. One technique with doubters is to ask them straight out "Where do you think we're going wrong?" This may be the first time they've been consulted about change, and it may reveal grievances that had never been identified before.
The qualities needed for this morale-raising agenda include empathy with the vulnerable, a good listening style, a knowledge of how to interpret dialogue, and a gift for promoting the benefits of forthcoming change.
And remember that this large group, with all its confusions, is the one most likely to be suffering related stress, and you should be geared for applying workplace stress diagnosis through counselling and training.
Organisational Change - summary
- Change Management has become the subject of formal executive study
- Reactions to change tend to reflect human types rather than seniority
- The morale-raising qualities are a crucial management asset
Another key insight from Carole Spiers, International Leading Authority on Corporate Stress,
Motivational Speaker and BBC Broadcaster.
