Post Traumatic Stress Support
Critical Incident Debriefing Following Accidents at Work

Is Your Organisation Ready to Manage a Critical Incident or Workplace Accident?

• Do you have staff that are absent after an accident at work?
• Has your shop or store experienced the effects of an armed raid?
• Has there been a serious workplace accident in your organisation?
• Has there been a death at work in your organisation from a valued colleague and you don't know how to manage the knock on effects?
• Could you cope with the sudden death of a valued colleague within the team?

Carole Spiers Group has a nationwide team of experienced counsellors and trauma debriefers ready to support you and your organisation when you have to deal with that unexpected death at work, accident or critical incident.

Download our Pay-as-You-Go Employee Counselling Service Sheet for Post Trauma support, Bereavement and Suicide counselling, Death at Work Debriefing, Redundancy.

Post Traumatic Stress support is an essential part of crisis management in the aftermath of a workplace accident, critical incident, or death at work.

Organisations have a legal duty of care to their employees, and you must ensure that support is given to those who have experienced or witnessed a critical incident at work. Many organisations don't know how to handle a critical incident / workplace accident or manage post traumatic stress.

The right interventions may not be in place, and staff may be ill-equipped to handle a major Psychological First Aid debriefing exercise. Some just ignore the situation and then end up with absenteeism, post traumatic stress disorder (PTSD), and low productivity.

Psychological First Aid [Critical Incident] Solutions to Support your Organisation

The Carole Spiers Group (CSG) has over 20 years experience of managing critical incidents and post traumatic stress disorder, from war casualties to survivors of industrial disasters and personal accidents. Our nationwide team of responders, counsellors and consultants will work closely with you to minimise the pain and suffering of traumatic stress. They know the right support you need and will take your employees from trauma to recovery. CSG post-trauma services comply fully with the latest guidelines issued by the Department of Health in 2009.

CSG takes care to be at the cutting edge of evidence-based support following traumatic incidents and the support we offer complies with the latest guidelines issued by the Department of Health in 2009.

4 Proven Key Psychological First Aid [Critical Incident Debriefing] Steps

Step 1: CSG Psychological First Aid [Debriefing] Consultancy
Identifying the training your staff need to manage the challenges of a traumatic or critical incident. Includes managing enquiries from people in distress, managing family inquiries, managing staff.

Step 2: Defusing Training for your team
Aimed at those who are first on the scene of the incident. Training in managing people following traumatic incidents. Effectively defusing the situation and caring for employees and the public. Your managers will have direct contact with us in the aftermath of an incident and we can advise, support and give ongoing support to your employees long after your own team have left the scene.

Step 3: Psychological First Aid [Critical Incident Debriefing] Support
A few days after the incident, we would assess the state of an individual, and decide what practical help or assistance may be required.

This would be done by studying witnesses and team members, assessing what reactions they are experiencing and ensuring that support is given to those requiring it. Each situation is unique and would be dealt with accordingly.

Step 4: Post Trauma Support and Counselling
Those requiring further support would be offered additional post trauma support sessions, either face to face or by telephone and, if their reactions have not reduced after a month, they would be offered trauma focused counselling to assist their recovery.

These processes ensure that you are demonstrating your duty of care and putting the health and safety of your employees first.

It is a very simple process but a vital one that needs to be implemented to ensure that you are demonstrating your duty of care and putting the health, safety and welfare of your employees first during times of crisis and trauma.

Banks, Building Societies, Cash handing companies, Department Stores, Supermarket chains where there is money involved and Emergency services e.g. fire, police, ambulance where there is high risk of violence, accidents and traumatic stress.

Suicide at work High street store raid Road traffic accident Oil platform accident Assault or rape Sudden death Fire