Why Should Leaders Actively Listen?
Active listening by leaders has a significant, positive impact on both productivity and employee happiness. People thrive when their voices are heard and they feel valued.
Authentic listening fosters trust, boosts engagement, and generates valuable insights. Leaders who prioritise listening demonstrate genuine appreciation and recognition of their team’s contributions.
The Benefits of Actively Listening
Engaging in active listening with employees cultivates a profound sense of value and recognition, resulting in enhanced health, well-being, and the nurturing of a positive workplace culture.
Striking the Balance Between IQ and EQ
Many managers rise to their positions because of their technical expertise but frequently encounter a significant skills gap in people management due to a lack of training and experience. To bridge this gap, we have developed a training program specifically designed to assist technical experts in becoming successful people managers.
Our program underscrores the critical importance of emotional intelligence (EI) in conjunction with intellectual intelligence (IQ) within their managerial toolkit.
'Good Leaders Talk but Great Leaders Listen!'
Training Programme Objectives:
- Master the art of being fully present
- Learn the art of reflecting back what has been said
- Acquire tools on how to manage silence
- Gain inights into understanding thoughts and feelings
- Cultivate empathy and foster a deeper level of communication
- Foster trust and nurture positive relationships
Training Programme Outline
- Know how to start a conversation
- Build trust and estblish rapport
- Cultivate empathy while being non-judgemental
- Master the art of managing silence
- Utilise the power of open-ended questions
- Learn to interpret body language: mirroring and matching
- Ways to navigate sensitive conversations
- Tools to skilfully bring a conversation to an end
Delegates Will Leave With:
- Strengthened EQ skills through practical listening tools
- Enhanced capacity to build and nurture relationships
- Increased confidence in navigating and addressing challenging situations
- A skillset applicable for Performance Reviews, Feedback, Return-to-work interviews
This presentation unearths the game-changing potential of soft skills, placing a spotlight on the pivotal art of active listening.