Many people find it difficult to say ‘no’ to any request. Being assertive is an art and, as with other arts, we need to learn the skill of how to refuse a request without affecting the relationship. The ‘yes/no’ response may appear to be an uncontroversial subject but in fact, our decision to agree, or to refuse, a specific request may impact not only the outcome of a particular issue, but also our profile and reputation – and possibly upon our own self-image.

Therefore, Motivational Speaker Carole Spiers says, it is important to learn how to be confident and direct in dealing with others and being able to say ‘no’ without giving offence.