There are many forms of bullying – overt and covert – that can spread fear and stress. It needs to be rooted-out of the corporate culture.
As well as credibility, trustworthiness and communication skills, a mediator must enjoy outsider status – the sheer fact of being a neutral observer brings a new dimension to workplace conflicts. I once had to perform some shuttle-diplomacy in a big electronics factory, where there was a dreadful atmosphere that hit you the moment you walked […]
Bullying is commonly identified with the abuse of physical or hierarchical power. Yet there is also bullying from below, and its effects can be just as harmful. Subordinates often demonstrate just how easy it is to make a manager’s job impossible. A young warehouse supervisor once told me he’d been driven to despair by a […]