Of course, the key to employee motivation with increased performance and productivity is dependent upon excellent management initiatives and good communications.
In our every day lives, we may assume that what we have said has been actually heard, and we take it for granted that it is the case. Unfortunately, many times it is not. Either because the other person was not concentrating – they were looking at their computer screen, their Blackberry or just distracted elsewhere. So we make the assumption, ‘I speak – you listen – you retain – you have heard me’.
Not so. I speak. You ostensibly listen but you don’t necessarily concentrate and you certainly do not retain the conversation because you didn’t really hear what I said. Think how many misunderstandings have taken place, over the years, due entirely to an unintentional disconnect between speaker and listener.
Experienced negotiators often make use of a subtle form of questioning that does not make people feel they are being questioned at all – Active Listening. This is the technique of guiding a conversation by making minimal gestures and utterances that suggest empathy, while not actually indicating agreement. Attention is diverted away from the questioner […]