Anger management training will be increasingly needed to equip Western managers, with their combative dialogue, for the anger-free boardroom culture of China and India.
Workplace stress encourages the lazy option of the fast-food takeaway. This habit works against proper nutrition and a restful midday break, setting up more of the pressures that build up into stress.
The stress and anxiety of a call-centre requires a high degree of Emotional Intelligence – correct reading of people and situations. There are established drills for defusing customers’ anger and improving relations.