Find out how to deal with stress when you have just been made redundant.
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Are you being asked to work longer for no more money?
Would you like your team to put in more hours without feeling resentful?
How can you ensure people still put in the hours without feeling resentful or become stressed? Three simple solutions come to mind from, Stress Management expert, Carole Spiers.
The stress and anxiety of a call-centre requires a high degree of Emotional Intelligence – correct reading of people and situations. There are established drills for defusing customers’ anger and improving relations.
Bottling-up your grievances at work causes stress and anxiety. Now research proves decisively that it causes heart disease. The chance to log your problems in a formal report is an important key to a healthy workplace.